We pledge to our customers:

I. Our #1 objective is to develop and deliver quality in everything we do.  As a market-leading technology company this means we must deliver on-time products and services that exceed customer expectations.  To surpass these expectations we continue to implement quality systems and processes that constantly aim to improve how we address our customers changing needs.

II. We promise to sustain the highest quality of customer satisfaction through personal accountability, professional commitment, and employee empowerment at all levels of our organization.   We strive to treat all customers we encounter with courteous and prompt service, integrity and respect.

III. It is our pledge to maintain a direct, forward, and frank policy in every facet of our business practices in an effort to maintain the trust of our customers.  We believe it is your right as a customer to fully understand the licensing terms as well as the capabilities and functionality of our software and related services before, during, and after the purchase.

IV. We vow to continually strive to improve our products and services by delivering advancements to the market that allow our customers to do their jobs more effectively.  We pledge to foster innovation in our product line through an unyielding commitment to ground-breaking research and development efforts.

V. As a software industry leader we realize that our customers depend on our forward thinking and unique industry viewpoint in order to enable their own development plans.  We pledge to continually and clearly publicize our corporate polices and product(s) roadmap(s) in an effort to assist our customers in navigating any changes in the technology landscape.

VI. We understand that our customers are professional developers who often work in rapid application development cycles and often depend on Infragistics Developer Support to assist in assuring that applications are delivered within set deadlines.  As a consumer of Infragistics software it is your right to submit an inquiry to our Developer Support arm with the expectation of receiving a timely resolution.  We resolve to assume 100% ownership of your issue and take all necessary actions, including following escalation procedures, in an effort to close your inquiry.