Subscription Overview

Whether you are a trial user or already own an Infragistics product, you'll find our products are available with a full range of support options, relevant to your needs.

Trial Support

Note: Support is not available on Trial products that are Retired.

Trial users of any of Infragistics' Active products are entitled to Trial Support, which includes:

  • Access to the Knowledge Base on the site. We recommend this as the first place to look for answers.
  • No-charge technical support via Web Submission Form. We'll provide help for questions regarding installation problems, the functionality of our products, debugging, programming issues, product usage issues or explanation of error messages.
  • Access to the Peer-to-Peer Newsgroups/Forums, a collection of newsgroups/forums that allow you to share problems and ideas with other Infragistics users. (Infragistics does NOT support these newsgroups/forums directly. They are peer-to-peer only.)

Standard Support (Included with Annual Subscription)

Registered users of Infragistics products with valid licenses are entitled to Standard Support which includes:

  • Access to the Knowledge Base on the site. We recommend this as the first place to look for answers.
  • No-charge direct developer support via Web Support form. We'll provide help for questions regarding installation problems, the functionality of our products, programming issues, product usage issues or explanation of error messages.
  • Access to the Peer-to-Peer Newsgroups/Forums, a collection of Internet newsgroups/forums that allow you to share problems and ideas with other Infragistics users. (Infragistics does NOT support these newsgroups/forums directly. They are peer-to-peer only.)
  • Hot Fixes are available from the Infragistics Web site.

Please Note:

  • Some restrictions apply, as indicated by product status. Your product status is available in our Product Lifecycle information and an explanation of Product Status is also available for your convenience.
  • Free phone support and Web Live Chat are only available with the purchase of NetAdvantage Subscription with Priority Support (1 year of phone support).
  • We require product registration before a developer support request case can be created for a product, and for access to our Hot Fixes. You may register your product or review your registered products.
  • Cases involving designing or planning for deployment, software development, code review, custom samples, and implementation planning fall outside the scope of our Developer Support services.  Please send your enquiry pertaining to our custom-tailored extended services (such as Training, Mentoring and/or Consulting) to sales@infragistics.com for more information on how we can help you.

NetAdvantage Subscription Service (Annual)

Our development team is committed to keeping in step with new technology, and Infragistics' Subscription Service is a convenient way to ensure your developers are always using the latest versions of Infragistics products. Along with all of our Windows Forms and ASP.NET controls, Infragistics Subscription Service provides one year's worth of updates, upgrades and new components – Including ALL NEW RELEASES! In addition to all the benefits of our Standard support offerings, as a registered user, you will receive automatic notification of and access to new full version releases for the period of one year.

Most importantly, you will be provided access to the C# source code for all of our Windows Forms and ASP.NET controls and designers. Our source code provides you with peace of mind, and is an ideal learning and debugging tool!

Renewable yearly, Infragistics NetAdvantage Subscription Service keeps you in step with the newest technology available and ensures that you are always using the latest versions of Infragistics products.

NetAdvantage with Subscription and Priority Support (Annual)

With Subscription and Priority Support, you receive all of the benefits of Subscription Service – including one year's worth of updates and upgrades and our .NET Source code – but you also receive one year of Guaranteed Rapid Response, priority phone and 24-hour Mon-Fri Web Live Chat support. Renewable yearly, Infragistics Subscription and Priority Support keeps you in step with the latest technology and provides you with the support you need, when you need it!

Guaranteed Rapid Response

When you purchase and register your NetAdvantage Subscription with Priority Support, your product key is linked in our system to your support level. When you request developer support via our Website, your support request case will automatically be queued for rapid response by our Developer Support team. Priority Support also entitles you to 24-hour Mon-Fri Web Live Chat support and to phone our Support Services Department (this is a toll-free call in North America) to speak with a Developer Support Engineer during standard business hours.

NetAdvantage for .NET Source Code

When you purchase NetAdvantage Subscription Service or Subscription with Priority Support, you are automatically entitled to download the NetAdvantage .NET source code. The C# source code for our NetAdvantage Windows Forms and ASP.NET controls provides much more than the peace of mind you have always wanted when using components. It ensures the life of your application, provides maximum code flexibility, and can be a great learning and debugging tool. The power of object-oriented programming is multiplied exponentially when you extend our source code for your own purposes. It's the head-start you need to deliver your application in record time.

* Please be aware that we do not provide developer support for our source code. It is beyond the scope of our developer support department to explain the purpose of any portion of the source code, nor do we troubleshoot or debug modified versions of our source code.

TestAdvantage for Windows Forms with Subscription and Priority Support - Guaranteed Rapid Response

When you purchase TestAdvantage for Windows Forms, you are purchasing an implicitly premium product. TestAdvantage for Windows Forms pricing automatically includes Subscription with Priority Support with your registered product key being automatically linked into our system to your priority support level. The TestAdvantage Priority Team responds during standard business hours.  Membership guarantees same business day response to online developer support requests received by 1 p.m. EST. For support requests received after 1 p.m. EST, a response will be returned by 1 p.m. the next business day. Priority support via phone is available during our Developer Support department's standard US hours of operation, and is a toll-free call within North America.  A response may be a technical solution, or in the case of a larger problem, an acknowledgment with a status report.

Please note: Support request cases determined to be attributable to HP/Mercury Quick Test Professional or the HP/Mercury .NET Add-in will be referred to HP/Mercury support http://support.mercury.com/, and are subject to HP/Mercury verification of your service level.

Infragistics provides support for our proprietary wrappers for HP/Mercury QTP within the service levels offered by Infragistics.